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How to complain and get results

Source: Pat Mertz Esswein, Kiplinger

To breach the walls and successfully resolve your complaint, you must use the three p’s: patience, persistence and politeness. Don’t expect an instant fix, and give the company’s complaint process time to work. Be prepared to tell your tale repeatedly, taking your complaint up the chain of command if necessary. Being polite will help your complaint go to the top of the pile and get you a better response every time.

Here are steps you can take to get the results you want.  Document everything.

Complain as soon as you know you have a problem. The more recent your experience, the greater the weight your complaint will carry. Plus, memories fade, records get buried, and staff changes, says Nelson Santiago, of Consumer Action, a nonprofit consumer advocacy group.

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