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Library

Some of the following Consumer Action publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Publications page.



Connect to California LifeLine and Save! (Chinese) (2017)
Library: Chinese | Connect to California LifeLine and Save! (Chinese) (2017) Discounted telephone service can help your family stay in touch. 加州普濟電話,提供合於低收入資格的家庭基本電話用戶折扣優惠價。合格申請普濟電話的消費者,安裝電話或是支付本地電話每月服務費只需繳納通常費用之一部份。這本社區教育特刊對於普濟電話各項服務、優惠規訂、申請方法, 以及如何才能繼續保持享有該項計劃,均有詳細說明。
California LifeLine provides discounts on basic residential telephone service to eligible low-income households. Consumers who qualify for California LifeLine pay a fraction of the regular cost for telephone connection and monthly local telephone service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program, and what you must do to continue participation.
Your Digital Dollars - Mobile Banking and Mobile Payments (Chinese)
Library: Chinese | Your Digital Dollars - Mobile Banking and Mobile Payments (Chinese) 個人出門在外做金融轉帳的安全手則. 查核帳戶結餘⋯轉帳⋯消費—這些不過是諸多理財事務中幾項可用手機或其它行動通訊器材所處理的事務 Check your balance…transfer money…make a purchase—these are just a few of the things you can do on the go with a cellular telephone or other mobile device.
Cell Phone Savvy (Chinese)
Library: Chinese | Cell Phone Savvy (Chinese) How to avoid problems with your wireless device and service. 本手冊將詳述如何避免無線通訊器材及通訊服務產生的問題 This publication provides information on how to avoid problems with your wireless device and service.
How to Complain
Library: English | How to Complain . Consumer Action has updated its perennial favorite guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint; and documenting your complaint.
Controlling Data Use
Library: English | Controlling Data Use . This WirelessED fact sheet lists ways you can control the use of data services on your data-ready mobile device.
Your Digital Dollars - Safety and privacy in online and mobile transactions (Chinese)
Library: Chinese | Your Digital Dollars - Safety and privacy in online and mobile transactions (Chinese) . 當今人們的生活日漸繁忙,不論是購物、理財、工作或社交,都需依賴電腦或行動通訊器材,因此造成個人資料曝光的機會大增。 As more daily tasks, from shopping and banking to working and socializing, get done on a computer or mobile device, the opportunities to expose personal data increase.
Cell Phone Savvy (Vietnamese)
Library: Vietnamese | Cell Phone Savvy (Vietnamese) How to avoid problems with your wireless device and service. Ấn bản này cung cấp tài liệu về các phương thức tránh vấn đề xảy ra với máy và dịch vụ di động của quý vị.
This publication provides information on how to avoid problems with your wireless device and service.
Cell Phone Savvy (Korean)
Library: Korean | Cell Phone Savvy (Korean) How to avoid problems with your wireless device and service . 이 출판물은 모바일 장치와 서비스에 관련된 문제를 피하는 방법에 대한 정보를 제공합니다.
This publication provides information on how to avoid problems with your wireless device and service.
Cell Phone Savvy Training Manual
Library: English | Cell Phone Savvy Training Manual How to Make Smart Wireless Choices and Avoid Problems. This training manual, written in question-and-answer format, provides trainers with the background they need to answer consumers' frequently asked questions about choosing, using and managing wireless service.
Cell Phone Savvy PowerPoint Training Slides
Library: English | Cell Phone Savvy PowerPoint Training Slides . Designed to be used in conjunction with the "Cell Phone Savvy Lesson Plan and Class Activities," this 18-slide presentation not only engages participants visually, it also includes important subject matter information for trainers in the "Notes" section of each slide.

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