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Library

All Consumer Action publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.



Cell Phone Savvy (Korean)
Library: Korean | Cell Phone Savvy (Korean) How to avoid problems with your wireless device and service .

이 출판물은 모바일 장치와 서비스에 관련된 문제를 피하는 방법에 대한 정보를 제공합니다.

This publication provides information on how to avoid problems with your wireless device and service.

Cell Phone Savvy Training Manual
Library: English | Cell Phone Savvy Training Manual How to Make Smart Wireless Choices and Avoid Problems.

This training manual, written in question-and-answer format, provides trainers with the background they need to answer consumers’ frequently asked questions about choosing, using and managing wireless service.

Cell Phone Savvy - PowerPoint Training Slides
Library: English | Cell Phone Savvy - PowerPoint Training Slides .

Designed to be used in conjunction with the “Cell Phone Savvy Lesson Plan and Class Activities,” this 18-slide presentation not only engages participants visually, it also includes important subject matter information for trainers in the “Notes” section of each slide.

Cell Phone Savvy - Lesson Plan and Class Activities
Library: English | Cell Phone Savvy - Lesson Plan and Class Activities .

Designed to be used in conjunction with the “Cell Phone Savvy PowerPoint Training Slides,” this packet contains a detailed curriculum for teaching consumers how to choose a wireless device and carrier, understand their wireless service contract, manage their wireless costs and avoid—or resolve—problems. It also includes a 20-question quiz and five case studies, which can be worked on individually or in small groups.

Cell Phone Savvy (Spanish)
Library: Spanish | Cell Phone Savvy (Spanish) How to avoid problems with your wireless device and service.

Esta publicación le ofrece información sobre cómo evitar problemas con su dispositivo y servicio móvil.

Cell Phone Savvy
Library: English | Cell Phone Savvy How to avoid problems with your wireless device and service.

This publication provides information on how to avoid problems with your wireless device and service.

Roaming the World with Your Phone (Chinese)
Library: Chinese | Roaming the World with Your Phone (Chinese) .

出國度假時如能和國內保持通訊,會是一件令人愉快的事,如果是去出差,行程也將更有收獲。事先做好計劃可以讓遊客在通電話或發短訊時節省開銷,同時也能預估國際數據服務的消費額。

Being connected can make an international vacation more enjoyable, and an overseas business trip more productive. Planning ahead will enable travelers to save money on calls and messaging as well as keep their international data charges predictable.

WirelessED Wireless Device Buying Guide
Library: English | WirelessED Wireless Device Buying Guide .

Just in time for the holidays, Consumer Action releases its WirelessED Wireless Buying Guide.

Connect to California LifeLine and Save! (2020) (Korean)
Library: Korean | Connect to California LifeLine and Save! (2020) (Korean) Discounted telephone service can help your family stay in touch.

‘캘리포니아 라이프라인’으로도 알려져 있는 유니버셜 라이프라인 전화서비스(ULTS)는 자격이 되는 저소득층에 주거용 기본 전화 서비스를 할인 요금을 받고 제공합니다. 캘리포니아 라이프라인 혜택을 받는 소비자는 전화 연결비 및 월 로컬 전화 사용료에 대해 정상 가격의 일부만을 납부하면 됩니다. 이 소책자는 라이프라인 전화서비스의 요점과 이익, 라이프라인 프로그램 신청 방법, 그리고 가입상태를 유지하는 법 등을 설명하고 있습니다.

California Lifeline provides discounts on basic residential telephone service to eligible low-income households. Consumers who qualify for California Lifeline pay a fraction of the regular cost for telephone connection and monthly local telephone service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program, and what you must do to continue participation.

COVID-19 참고 : 감염병 유행 중 프로그램 참가자 및 신청자가 라이프라인 할인 혜택을 잃게 되는 것을 방지하기 위해 캘리포니아 공공 시설위원회 (California Public Utilities Commission [CPUC])는 적어도2020년 6월 30일까지는 일부 가입 및 갱신 요건을 일시적으로 중단했습니다. COVID-19 위기의 진행 상황에 따라 CPUC는 프로그램 혜택의 지속적인 제공을 보장하기 위해 갱신 요건 중단 기간 연장 및/또는 그 밖의 다른 조치를 시행할 것을 고려할 것입니다.

Wireless Phone Service (Chinese)
Library: Chinese | Wireless Phone Service (Chinese) Learn how to get results.

你使用手機不論是想要生活方便還是確實有其必要,你都希望這項服務物美價廉。本文將詳述各項手機選項服務,也會提供如何掌握手機花費,保護你不致受騙及遭竊,同時指導你如何正確處理帳單及其它相關事宜。

Whether you see your cell phone as a convenience or a necessity, you want service that will meet your needs at the best price. This fact sheet explains your options for wireless service. It also provides tips for managing your wireless costs, protecting yourself against fraud and theft, and handling billing or service issues.

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