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News

2018

August

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  • Want better customer service? Don’t call. Text.. The biggest shift in customer service since the 1-800 number is underway. Some 20 million businesses now use Facebook Messenger each month to talk with customers. Apple is leading companies as diverse as Lowe’s,
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  • 5 razones para usar un monedero móvil. Hoy en día, apenas entras en una farmacia o tienda vas a ver la opción de pagar usando un monedero móvil como Android Pay (que antes se llamaba Google
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  • Consumer Action INSIDER - August 2018. This month's INSIDER updates readers on recent events (including Public Citizen's Affordable Medicines Now conference, the Transatlantic Consumer Dialogue’s annual meeting on the impact of technology on consumers, and the Credit Builders Alliance Training Institute); breaks down the pros and cons of a new California data protection law; tells the tale of a consumer who was charged too much for her out-of-country car rental due to "currency conversion" issues; updates readers on the latest happenings at the Consumer Financial Protection Bureau (which is currently under assault by its own director); gives information on our "coalition efforts" and lists the latest lawsuit settlements from our Class Action Database.
  • The top 10 things consumers complained about in 2017. False advertising of new and used cars, shoddy home improvement work, and deceptive retail sales tactics lead the towering list of complaints that consumers submitted last year. A new annual Consumer Federation of America (CFA)

July

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