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California LifeLine

Universal LifeLine Telephone Service (ULTS), also known as California LifeLine, provides discounts on basic residential and wireless telephone service to eligible low-income households. Consumers who qualify for California LifeLine pay a fraction of the regular cost for telephone connection and monthly telephone service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program, and what you must do to continue participation.

 

Publication List

Connect to California LifeLine and Save! (2021)
CA: Training: Modules | Connect to California LifeLine and Save! (2021) Discounted telephone service can help your family stay in touch.

California LifeLine provides discounts on basic residential wireline (home phone) or wireless telephone service to eligible low-income households. Consumers who qualify for California LifeLine pay a fraction of the regular cost for telephone connection or activation and monthly service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program and what you must do to continue participation.

COVID-19 Note: To prevent any loss of Lifeline discounts for program participants and applicants during the pandemic, the California Public Utilities Commission (CPUC) has temporarily suspended renewal requirements until June 30, 2021.

Lifeline Eligibility and Application Worksheets
CA: Training: Modules | Lifeline Eligibility and Application Worksheets .

These worksheets will help consumers determine if they are eligible for Lifeline discounts and track their progress through the application and renewal process. A short “quiz” can be used in class to help participants understand key points about the Lifeline program.

California LifeLine Public Assistance Programs
CA: Training: Modules | California LifeLine Public Assistance Programs .

Detailed description of various federal and state assistance programs.

List of Toll-Free Numbers for California LifeLine Service
CA: Training: Modules | List of Toll-Free Numbers for California LifeLine Service .

Useful list of toll-free numbers to give out to consumers while teaching the California LifeLine module.

California LifeLine Case Studies
CA: Training: Modules | California LifeLine Case Studies .

These five case studies will give Lifeline workshop participants an opportunity to apply what they have learned about California LifeLine discounts, service options and eligibility.

Connect to California LifeLine and Save! (Spanish) (2020)
CA: Training: Modules | Connect to California LifeLine and Save! (Spanish) (2020) El servicio telefónico con descuento puede ayudarle a su familia a mantenerse en contacto.

California LifeLine provides discounts on basic residential wireline (home phone) or wireless telephone service to eligible low-income households. Consumers who qualify for California LifeLine pay a fraction of the regular cost for telephone connection or activation and monthly service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program and what you must do to continue participation.

Nota acerca del coronavirus (COVID-19): Para protejer los descuentos LifeLine de participantes y solicitantes del programa durante la pandemia, la California Public Utitilities Commission (CPUC) ha suspendido de manera temporal ciertos requisitos para la inscripción y renovación de inscripción en el programa. Este plazo temporal durará hasta por lo menos el 30 de junio de 2020. Según se desarolle la crisis del coronavirus, la CPUC considerará extender este plazo o implementará otras medidas para proteger el acceso continuo a los beneficios del programa.

Connect to California LifeLine and Save! (Chinese) (2020)
CA: Training: Modules | Connect to California LifeLine and Save! (Chinese) (2020) Discounted telephone service can help your family stay in touch. California LifeLine provides discounts on basic residential telephone service to eligible low-income households. Consumers who qualify for California LifeLine pay a fraction of the regular cost for telephone connection and monthly local telephone service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program, and what you must do to continue participation.

受COVID-19 新冠肺炎疫情影響的相關通告:為防止疫情期間普濟電話LifeLine 用戶以及計劃申請人遭受任何普濟計劃折扣優惠的損失,加州公用事業委員會(CPUC)暫時中止了特定的註冊和續約規定,至少會延期至2020年6月30日。而隨著 COVID-19新冠肺炎疫情危機的持續發展,加州公用事業委員會(CPUC)也將考慮延長續約暫停期限,以及/或是實行其他措施,以確保普濟電話用戶繼續得到服務優惠。

Connect to California LifeLine and Save! (2020) (Korean)
CA: Training: Modules | Connect to California LifeLine and Save! (2020) (Korean) Discounted telephone service can help your family stay in touch.

California Lifeline provides discounts on basic residential telephone service to eligible low-income households. Consumers who qualify for California Lifeline pay a fraction of the regular cost for telephone connection and monthly local telephone service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program, and what you must do to continue participation.

COVID-19 참고 : 감염병 유행 중 프로그램 참가자 및 신청자가 라이프라인 할인 혜택을 잃게 되는 것을 방지하기 위해 캘리포니아 공공 시설위원회 (California Public Utilities Commission [CPUC])는 적어도2020년 6월 30일까지는 일부 가입 및 갱신 요건을 일시적으로 중단했습니다. COVID-19 위기의 진행 상황에 따라 CPUC는 프로그램 혜택의 지속적인 제공을 보장하기 위해 갱신 요건 중단 기간 연장 및/또는 그 밖의 다른 조치를 시행할 것을 고려할 것입니다.

Connect to California Lifeline and Save! (2020) (Vietnamese)
CA: Training: Modules | Connect to California Lifeline and Save! (2020) (Vietnamese) Discounted telephone service can help your family stay in touch.

California Lifeline provides discounts on basic residential telephone service to eligible low-income households. Consumers who qualify for California Lifeline pay a fraction of the regular cost for telephone connection and monthly local telephone service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program, and what you must do to continue participation.

THÔNG BÁO VỀ DỊCH COVID-19: Để giúp người tham gia chương trình giảm giá LifeLine không bị mất quyền lợi trong thời điểm của nạn đại dịch, bắt đầu từ ngày 19 tháng ba, 2020, Nha Kiểm Soát Tiện Ích Công Cộng ở California (California Public Utilities Commission-CPUC) tạm thời đình hoãn điều lệ người tham gia phải nộp đơn xin gia hạn trong 90 ngày. Khi đại dịch COVID-19 đưa đến khủng hoảng, Nha CPUC sẽ gia hạn thời hạn quyền lợi bị cắt và/hay bổ sung các nội quy khác để bảo đảm người tham gia vẫn tiếp tục nhận được các phúc lợi của chương trình.