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Empower U

The Empower U training module provides you with tools and materials that you can use to educate your clients and community on four key telecommunications topics: TV service, wireless phone service, Internet service and telemarketing. It consists of four multilingual fact sheets, a PowerPoint presentation and companion guide, and a quiz with answer key.

 

Publication List

Wireless Phone Service
CA: Training: Modules | Wireless Phone Service Learn how to get results. Whether you see your cell phone as a convenience or a necessity, you want service that will meet your needs at the best price. This fact sheet explains your options for wireless service. It also provides tips for managing your wireless costs, protecting yourself against fraud and theft, and handling billing or service issues.
Internet Service
CA: Training: Modules | Internet Service Learn how to get results. The Internet has changed the way we work, socialize and shop—we can now do all those things without ever leaving home. But that doesn’t mean the Internet is always safe, or that it’s always free. This fact sheet explains your options for Internet and email service. It also explains some risks of using the Internet and provides tips for protecting yourself, your family, and your personal information and computer data.
Telemarketing Calls
CA: Training: Modules | Telemarketing Calls Learn how to get results. Telemarketing calls can be a nuisance, particularly when they interrupt your sleep, dinner, or time with family or friends. This fact sheet explains the rules that legislators and consumer protection agencies have created to make telemarketing calls less annoying and help reduce the number of unwanted sales calls you receive. It also provides tips for protecting yourself from fraud and for filing a complaint, if necessary.
Television Service
CA: Training: Modules | Television Service Learn how to get results. Television is a key source of safety and emergency information, entertainment, and education for U.S. households. With hundreds of channels to choose from and many service providers vying for business, TV is not as simple as it once was. This fact sheet will explain your options and help you make the right choices for you and your family.
Empower U Powerpoint Companion Guide
CA: Training: Modules | Empower U Powerpoint Companion Guide . The 13-page PDF Companion Guide provides guidance for teachers and team leaders in presenting the Empower U Powerpoint Slides.
Empower U Powerpoint Slides
CA: Training: Modules | Empower U Powerpoint Slides . The Empower U Powerpoint training file is available for download in the "Download File" section.
Empower U Classroom Quiz
CA: Training: Modules | Empower U Classroom Quiz . The Empower U quiz can help you educate your clients and community members on four key telecommunications topics: TV services, wireless phone services, Internet service and telemarketing.
Internet Service (Spanish)
CA: Training: Modules | Internet Service (Spanish) . Internet ha cambiado la forma en que trabajamos, sociabilizamos y hacemos compras; ahora podemos hacer todo esto sin salir de casa. Pero esto no significa que Internet siempre sea seguro o que siempre sea gratuito. Esta hoja informativa explica sus opciones para obtener servicios de Internet y correo electrónico. También expone los riesgos de usarlo y le ofrece consejos para protejerse y para protejer a su familia, a su información personal, y a los datos de su computadora.
Wireless Phone Service (Spanish)
CA: Training: Modules | Wireless Phone Service (Spanish) . Sea comodidad o sea necesidad para usted el teléfono móvil, lo que seguramente le interesa más es tener un servicio que cumpla sus requisitos al mejor precio. Esta hoja informativa explica sus opciones de servicio de teléfono móvil. También contiene consejos para administrar costos, para protegerse contra fraude y contra el robo de su teléfono, y para manejar problemas de facturación o servicio.
Telemarketing Calls (Spanish)
CA: Training: Modules | Telemarketing Calls (Spanish) . Las llamadas de mercadeo telefónico (telemercadeo o telemarketing) pueden ser fastidiosas, en particular cuando le interrumpen el sueño, la cena o el tiempo con su familia y amigos. Esta hoja informativa explica los reglamentos que la legislatura y las agencias de protección al consumidor han creado para que las llamadas de mercadeo telefónico sean menos enfadosas y para ayudar a reducir el número de llamadas indeseadas que recibe. También ofrece consejos para protegerse del fraude y sobre cómo presentar una queja si fuera necesario.
Television Service (Spanish)
CA: Training: Modules | Television Service (Spanish) . La televisión es fuente clave de información sobre seguridad y emergencias, entretenimiento, y educación para familias en Estados Unidos. La TV no es tan simple como antes ya que existen cientos de canales y muchos proveedores de servicio que compiten por clientes. Esta hoja informativa le explicará sus opciones y lo ayudará a elegir lo que más le convenga a usted y a su familia.
Internet Service (Korean)
CA: Training: Modules | Internet Service (Korean) Learn how to get results. The Internet has changed the way we work, socialize and shop—we can now do all those things without ever leaving home. But that doesn’t mean the Internet is always safe, or that it’s always free. This fact sheet explains your options for Internet and email service. It also explains some risks of using the Internet and provides tips for protecting yourself, your family, and your personal information and computer data.
Wireless Phone Service (Korean)
CA: Training: Modules | Wireless Phone Service (Korean) Learn how to get results.

Whether you see your cell phone as a convenience or a necessity, you want service that will meet your needs at the best price. This fact sheet explains your options for wireless service. It also provides tips for managing your wireless costs, protecting yourself against fraud and theft, and handling billing or service issues.

Telemarketing Calls (Korean)
CA: Training: Modules | Telemarketing Calls (Korean) Learn how to get results. Telemarketing calls can be a nuisance, particularly when they interrupt your sleep, dinner, or time with family or friends. This fact sheet explains the rules that legislators and consumer protection agencies have created to make telemarketing calls less annoying and help reduce the number of unwanted sales calls you receive. It also provides tips for protecting yourself from fraud and for filing a complaint, if necessary.
Television Service (Korean)
CA: Training: Modules | Television Service (Korean) Learn how to get results. Television is a key source of safety and emergency information, entertainment, and education for U.S. households. With hundreds of channels to choose from and many service providers vying for business, TV is not as simple as it once was. This fact sheet will explain your options and help you make the right choices for you and your family.
Internet Service (Vietnamese)
CA: Training: Modules | Internet Service (Vietnamese) Learn how to get results. The Internet has changed the way we work, socialize and shop—we can now do all those things without ever leaving home. But that doesn’t mean the Internet is always safe, or that it’s always free. This fact sheet explains your options for Internet and email service. It also explains some risks of using the Internet and provides tips for protecting yourself, your family, and your personal information and computer data.
Wireless Phone Service (Vietnamese)
CA: Training: Modules | Wireless Phone Service (Vietnamese) Learn how to get results.

Whether you see your cell phone as a convenience or a necessity, you want service that will meet your needs at the best price. This fact sheet explains your options for wireless service. It also provides tips for managing your wireless costs, protecting yourself against fraud and theft, and handling billing or service issues.

Telemarketing Calls (Vietnamese)
CA: Training: Modules | Telemarketing Calls (Vietnamese) Learn how to get results. Telemarketing calls can be a nuisance, particularly when they interrupt your sleep, dinner, or time with family or friends. This fact sheet explains the rules that legislators and consumer protection agencies have created to make telemarketing calls less annoying and help reduce the number of unwanted sales calls you receive. It also provides tips for protecting yourself from fraud and for filing a complaint, if necessary.
Television Service (Vietnamese)
CA: Training: Modules | Television Service (Vietnamese) Learn how to get results. Television is a key source of safety and emergency information, entertainment, and education for U.S. households. With hundreds of channels to choose from and many service providers vying for business, TV is not as simple as it once was. This fact sheet will explain your options and help you make the right choices for you and your family.
Internet Service (Chinese)
CA: Training: Modules | Internet Service (Chinese) Learn how to get results. The Internet has changed the way we work, socialize and shop—we can now do all those things without ever leaving home. But that doesn’t mean the Internet is always safe, or that it’s always free. This fact sheet explains your options for Internet and email service. It also explains some risks of using the Internet and provides tips for protecting yourself, your family, and your personal information and computer data.
Wireless Phone Service (Chinese)
CA: Training: Modules | Wireless Phone Service (Chinese) Learn how to get results. Whether you see your cell phone as a convenience or a necessity, you want service that will meet your needs at the best price. This fact sheet explains your options for wireless service. It also provides tips for managing your wireless costs, protecting yourself against fraud and theft, and handling billing or service issues.
Telemarketing Calls (Chinese)
CA: Training: Modules | Telemarketing Calls (Chinese) Learn how to get results. Telemarketing calls can be a nuisance, particularly when they interrupt your sleep, dinner, or time with family or friends. This fact sheet explains the rules that legislators and consumer protection agencies have created to make telemarketing calls less annoying and help reduce the number of unwanted sales calls you receive. It also provides tips for protecting yourself from fraud and for filing a complaint, if necessary.
Television Service (Chinese)
CA: Training: Modules | Television Service (Chinese) Learn how to get results. Television is a key source of safety and emergency information, entertainment, and education for U.S. households. With hundreds of channels to choose from and many service providers vying for business, TV is not as simple as it once was. This fact sheet will explain your options and help you make the right choices for you and your family.